General 

The following items are non-refundable according to the law:​

• Downloadable software products.

• Firmware.

Only regular priced items may be refunded. Sale or discounted items cannot be refunded.

We accept product returns only within 7 days of the delivery date.

The warranty period for our physical goods is 7 days from the date of delivery.

The delivery charges incurred by the seller for shipping the product to the buyer are non-refundable.

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Reasons for a refund ​​

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You are entitled to a refund in the following cases:​

• Item is physically damaged (video proof of first unpacking the parcel is required).​​​

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Cases in which a refund is not provided 

In the following cases, you cannot issue a refund:

• Intentional or malicious damage to the product, including but not limited to unauthorized firmware modifications or tampering.

• Incompatibility of the device with the buyer’s computer system, where the product itself is functioning as described.

• Physical or functional damage resulting from failure to follow provided instructions or improper handling of the product.

• Deliberate refusal to accept the goods upon delivery, without a valid reason confirmed by the seller.

• The buyer changed his mind and no longer needs the product.

• Return requests submitted after the allowable return period has elapsed.

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Special cases 

In certain cases, by mutual agreement between the seller and the buyer, a compensation of 20% of the product’s value may be provided instead of a return. In this case, the buyer keeps the product for himself.

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Shipping returns 

The buyer is responsible for covering the cost of return shipping and any applicable customs duties.

The buyer is required to promptly notify the seller of the return shipment and provide a valid tracking number.

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Refund process 

To request a refund, fill out this form.

Submitting a return request through the payment system used for the order or initiating a bank chargeback is not considered a valid method for requesting a refund.
Completing the refund form on our website, as outlined above, is the only valid and mandatory procedure for initiating a refund.

Once we receive your request, it will be reviewed, and a response will be provided within 5 business days.

In the event of a denial, we will provide the reason for the decision, referencing the applicable return policy terms.
If your request is approved, the buyer must complete the following steps to proceed:

• ​Prepare the product for shipment and record a video of the entire packaging process.

• Ship the product to the address provided by the seller and submit the tracking number.​

Once your return is received and inspected, we will send you an email or message to notify you that we have received your returned item. After that, we will refund your money within 5 business days.

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Refund methods 

The refund will be issued using the same payment method that was used for the original purchase.

If, due to technical reasons, we are unable to process the refund to your bank card, the refund will be issued via cryptocurrency.

Depending on the payment method, we will charge a refund fee:

• For cryptocurrency: 3% + network fee.

• For bank cards: 15% + network fee.

The refund fee is used to cover the commission of the payment system through which you made a payment.

​Network fee is the commission of the cryptocurrency network for the transfer of crypto coins. Its amount depends on the coin you choose to use for refund and is usually $1—$15.